conversations to listen for

Stumbled on this today: Ten conversations to listen for in social media; they are:

• The complaint
• The compliment
• The problem
• The question or inquiry
• The campaign impact
• The crisis
• The competitor
• The crowd
• The influencer
• The point of need

For clients wondering how to use social media, this is a great primer list. Now you just have to be sure and have the right research company lined up to monitor the conversation.