Monday, May 4, 2009

conversations to listen for

Stumbled on this today: Ten conversations to listen for in social media; they are:
  • The complaint
  • The compliment
  • The problem
  • The question or inquiry
  • The campaign impact
  • The crisis
  • The competitor
  • The crowd
  • The influencer
  • The point of need
For clients wondering how to use social media, this is a great primer list. Now you just have to be sure and have the right research company lined up to monitor the conversation.

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