Ok, no lies, but one year ago I wrote down some trends I thought were interesting and cool:
- non-traditional media
- a focus on baby boomers in advertising/messaging
- more emphasis on the experience of design
- more brands taken through to the consumer level via customer-service
And what do we see happening NOW?
- New media: postcard flyers, cellphone texts, craigslist, etc.
- Cadillac's new campaign targeting the second wind the BB generation experiences
- Agencies like Anomaly, understanding a brand experience holistically through design.
- customer-service is the tortoise....looking forward to upcoming enhancements HERE.
and one more trend that is developing: latino marketing. I love this quote from the Director of MarComm at the Hartman Group: "Anyone can sell product - people are looking for an authentic shopping experience." (think design again, yeah!!!)
1 comment:
I'm excited to be your first commenter : ) As for customer service, look to jetBlue, Apple, Starbucks!!!!
I hope this helps!
L
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